The general warranty period is one year, depending on the product and manufacturer there may be a different limited warranty period. Our main brand, Sunnydaze Decor, features a one year limited manufacturer's warranty.
This website has been established by Net Health Shops, LLC. We offer an assortment of products such as wholesale water fountains, fire pits, accessories, wind spinners, solar lighting and more. The quality materials used in each and every product we sell are sure to satisfy your customers. We stand behind the brand within the warranty period. Must provide proof of purchase including the purchase date and photos of the defective merchandise will also be required to help us determine the actual cause of the defect and for our Quality Control Department. Please see detailed description of our warranty coverage below.
Fountain materials such as fiberglass and resin are not meant to withstand extreme temperatures. Improper storage of the fountain that allows water to freeze within a product may cause damage and is considered negligence and will not be cover under the warranty. The use of “hard water” and/or harsh cleaners can affect the paint or other finishes. If the fountain is not cleaned properly or use of such additives/cleaners, will also void the warranty. Please note: for fountains, it is normal for some splashing to occur and protecting the immediate surfaces is not the responsibility of Wholesale North America and will therefore not be covered under warranty. Fountain Notice: It is common for some splashing to occur and protecting the immediate surfaces is not the responsibility of Wholesale North America and will therefore not be covered under warranty.
The use of water will cause natural erosion to the color. This area can be touched up using standard paint. The paint is designed protect the entire finish against breakdown of color. As with any product, all finishes with time will gradually fade and discolor. The warranty will only cover against severe or complete fading within the first year from date of purchase with the above exclusion. In most cases paint chipping occurs from water or misuse of cleaning chemicals and these will be looked at on a case by case basis. The best way to protect the fountains finish is to use an acrylic paint sealer.
Filing a Warranty Claim:
Please contact us at email@example.com with any warranty claims. Please contact us directly about warranty claims, we will not speak to your customers. To make your claim move along as fast as possible, please send the order number and photo proof of the defective product. The warranty does not cover any items with multiple parts; the warranty will ONLY cover the individual component of the unit/item that may be defective. Replacement parts can be made available to a consumer through the original selling party, or an approved parts retailer. If this is not an option, contact our customer service department at firstname.lastname@example.org
How long will this take?
Warranty claims generally take 3 to 5 business days to process after all required information is received.
What is Not Covered:
The limited warranty will NOT cover cases of damages due to:
- Inadequate care and/or neglect
- Environmental and/or natural elements
- Immersion in water, unless specified
- Improper Installation/Storage and/or Maintenance
This warranty is void if the product has been damaged by accident, misuse, negligence, improper installation and/or modifications have occurred. This includes any and/or all defects arising out of freezing water damage, hard water damage, failure to keep the unit clean and free of harmful additives such as bleach, chlorine, etc... which affects the paint and/or parts. This warranty also does not cover any additional charges or installation, removal and/or disposal.
Contact us email@example.com with your photos and issue.